We’ve compiled a list of frequently asked questions to assist you. Your feedback is invaluable in helping us deliver the best customer experience. For any additional inquiries, feel free to reach out to us at sampurnnirvaana@gmail.com.

Q: Where do you ship from?
A: We ship from our manufacturing facility or warehouse located in Haryana, India. If you order multiple items, they may be shipped separately as different factories specialize in various types of products.

Q: Is Cash on Delivery (COD) available?
A: Yes, we offer COD service.

Q: How long will it take for my items to arrive?
A: Orders typically take 3-6 business days to arrive. Shipping times may vary based on the specific product and delivery location.

Q: Is shipping really free?
A: Yes, shipping is completely free across India.

Q: Do you offer refunds or returns if there’s an issue with the product?
A: Yes, we have a simple 5-day Return & Refund Policy to ensure your satisfaction.

Q: How long will it take to receive a tracking number?
A: Tracking numbers are usually provided within 24 hours of order confirmation.

Q: Where is your company located?
A: Our company is located in Haryana, India.

Q: Will I receive a confirmation number after placing my order?
A: Yes, a confirmation email is sent to all customers after placing an order.
(Note: If you don’t receive it within 12 hours, please contact us.)

Q: Who can I contact if I have an issue with my order?
A: For any inquiries or concerns, please email us at sampurnnirvaana@gmail.com.

Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, UPI, net banking, and other online payment methods. Cash on Delivery (COD) is also available for most locations.

Q: Is checkout on this site safe and secure?
A: Yes, we ensure that all transactions on our platform are 100% safe and secure.

Q: How can I cancel my order?
A: If you wish to cancel your order, please email your order number to sampurnnirvaana@gmail.com within 12 hours of placing the order. (Note: Orders cannot be canceled after this period.)

Q: Do you ship internationally?
A: Currently, we only ship within India. We may expand to international shipping in the future.

Q: What happens if my order is delayed?
A: While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to high demand or unforeseen circumstances. If your order is delayed, please contact us at sampurnnirvaana@gmail.com for assistance.

Q: What should I do if I receive a damaged or incorrect product?
A: If you receive a damaged or incorrect product, please email us at sampurnnirvaana@gmail.com with your order number and photos of the item. We will resolve the issue promptly.

Q: Can I modify my order after placing it?
A: If you need to make changes to your order, please contact us at sampurnnirvaana@gmail.com within 12 hours of placing the order.

Q: Are your products authentic and high-quality?
A: Yes, we prioritize quality and ensure that all products are authentic and undergo quality checks before shipping.

Q: Do you offer discounts or promotions?
A: Yes, we occasionally run special discounts and promotions. Subscribe to our newsletter or follow us on social media to stay updated.

Q: What if I’m not satisfied with my purchase?
A: Customer satisfaction is our priority. If you’re not satisfied with your purchase, please reach out to us within 5 days of delivery, and we’ll assist you with a return or refund.

Q: Can I track my order?
A: Yes, once your order has been shipped, you’ll receive a tracking number via email or SMS. Use this number to track your shipment.